06 November 2013
The Activate Solutions Group has unveiled key findings from its High Street Happiness Survey, looking into the levels of customer satisfaction being provided by the UK’s top high street brands.
The Co-operative Food came out top of the convenience stores, scoring higher than competitors Nisa and Spar overall, but also scoring more highly when it came to making customers feel informed and valued. The surveyors also said the highest levels of trust were found in the Co-op, as were the best results for service.
Read more at Taking Retail, The Co-operative Food trumps Nisa and Spar in battle of the convenience stores, 4 Nov
Latest news
29 April 2024
Australian peak participates in co-op ministers' conference – Jordan
Michael Pilbrow's Statement on behalf of the BCCM at the 11th Asia Pacific Cooperative Ministers' Conference, Dead Sea, Jordan, 28-30 April 2024.
26 April 2024
First international Accreditation of Mutual Value presented
BCCM CEO Melina Morrison has presented the Accreditation of Mutual Value to the first mutual to have successfully implemented Mutual Value Measurement© internationally.
24 April 2024
Finding senior leaders: A recruitment guide for co-ops and mutuals – Part 3
Gerard Daniels' Geoff Curran delves into the crucial steps of selecting and securing the right candidate for senior leadership positions.