TMB wins big at awards ceremony

23 February 2016

Last Wednesday night, Teachers Mutual Bank (TMB) won the coveted Bank of the Year award at the Roy Morgan Research Customer Satisfaction Awards in Melbourne. The bank puts its success down to old fashioned personal service as it scored an average of 95 per cent customer satisfaction in the eight months that they topped the banking customer satisfaction poll in 2015.

This percentage was significantly above the average scored by the big four banks over the same period, and higher than all other customer-owned banks.

Accepting the award, Teachers Mutual Bank’s CEO, Steve James, said: “Many people think that there must be a trade-off between excellent service and competitive products and services, but we know that’s not the case. Rather, we believe that customer service has in some cases become a lost art, it’s something we have focused on, and has helped us to grow to the bank we are today.

“We see no reason why our members should not receive the same level of personal, high touch service that a high net worth individual might receive at a private bank.

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 12,000 business decision makers annually).