17 October 2013
BCCM member, health insurer HCF, has won an internationally recognised customer care award.
It picked up the Customer Service Institute of Australia’s “best of the best” award at a recent gala dinner in Melbourne.
The institute judges customer service across all industries in the public and private sectors.
HCF will now progress to the finals of the International Service Excellence Awards.
Meanwhile, the insurer’s dental service has won an International Standards Organisation certification for high treatment standards.
HCF Dental Centres is the first dental network in Australia to gain such recognition.
Source: Life Health Insurance News
Latest news
29 April 2024
Australian peak participates in co-op ministers' conference – Jordan
Michael Pilbrow's Statement on behalf of the BCCM at the 11th Asia Pacific Cooperative Ministers' Conference, Dead Sea, Jordan, 28-30 April 2024.
26 April 2024
First international Accreditation of Mutual Value presented
BCCM CEO Melina Morrison has presented the Accreditation of Mutual Value to the first mutual to have successfully implemented Mutual Value Measurement© internationally.
24 April 2024
Finding senior leaders: A recruitment guide for co-ops and mutuals – Part 3
Gerard Daniels' Geoff Curran delves into the crucial steps of selecting and securing the right candidate for senior leadership positions.